Shipping policy

Processing Time

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after payment is confirmed. During high-volume periods, such as holidays and promotions, processing may take slightly longer. You will receive a shipping confirmation email with a tracking number once your order ships.

Delivery Time

Our products ship from our international warehouses. After your order ships, estimated delivery time is 7-15 business days. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs processing, weather, and peak holiday volume.

Tracking may take 2-5 business days to show updates after your shipping confirmation, while your package moves from our warehouse into the carrier network. Tracking showing a label created or little movement during this time is normal.

Tracking Your Order

Every order includes a tracking number. You can track your package using the link in your shipping confirmation email or by entering your tracking number at 17track.net.

Shipping Address

Please make sure your shipping address is complete and correct at checkout. We ship to the address you provide. If you need to change your address, contact us within 24 hours of placing your order. Once an order has been processed, we cannot change the address. We are not responsible for packages delivered to an incorrect address provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges, if any, are the responsibility of the customer.

Shipping Protection

Optional Shipping Protection may be added at checkout. If a protected package is confirmed lost or arrives damaged, we will send a replacement or issue a refund.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please email us at contact.suthe@gmail.com with your order number. We will look into it with the carrier and, if the package is confirmed lost, send a replacement or issue a refund. Please contact us before opening a dispute with your bank or payment provider so we can resolve the issue quickly.