Refund policy

Order Cancellations

You may cancel your order for a full refund within 24 hours of placing it. To cancel, email us at contact.suthe@gmail.com with your order number. After 24 hours, your order enters processing and fulfillment and can no longer be canceled. Orders that have already been processed or shipped cannot be canceled, but they may be returned under the return policy below once delivered.

Please check your shipping address carefully before completing checkout. We ship to the address entered at checkout. If you notice an error, contact us within 24 hours so we can correct it before your order is processed. We are not responsible for orders delivered to an incorrect address entered by the customer.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging. To start a return, email contact.suthe@gmail.com with your order number and reason for return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging, and we will send a replacement or issue a full refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges and shipping protection fees are non-refundable unless the return is due to our error.

Lost or Delayed Packages

Please allow the full estimated delivery window described in our Shipping Policy before reporting a package as missing. If your order has not arrived after the delivery window, or tracking shows no movement for more than 10 business days, contact us and we will investigate with the carrier and send a replacement or refund if the package is confirmed lost.

Contact Us First

If you have any problem with your order, please contact us before filing a dispute with your bank or payment provider. We respond to all messages within 1-2 business days and will work with you to resolve the issue quickly. Contact: contact.suthe@gmail.com